That’s normal. Families usually receive one gallery link, and each student has their own private access code inside the gallery system.

Once you open the link, you should be able to view each child’s photos in a separate gallery. If you only see one child, or you’re missing an access code for a sibling, please fill out the gallery help form and include both children’s names. We’ll find the correct gallery and make sure you have what you need.

No — that stripe is part of our gallery preview protection, not the photo itself.

It helps keep the images safe while families are viewing them online. You can move the stripe to the top, middle, or bottom of the image, so you’ll still be able to see the full photo — just not all at once.

Any purchased prints or digital downloads will not have that stripe on them.

That close crop is intentional. It’s part of our editorial close-up style, designed to draw the eye right to your child’s eyes, expression, and all the little details that make the portrait feel like them.

Each student’s gallery includes a variety of compositions, so you can choose the look you love most:

Yearbook headshot — a classic head-and-shoulders portrait with full headroom

Three-quarter portrait — framed a little farther back

Close-up portrait — a tighter, magazine-style crop that may intentionally trim the top of the head

The close-up is a signature look and a parent favorite for prints, gifts, and walls. But if you prefer a more traditional portrait with the full head visible, choose the yearbook headshot or three-quarter image for your order.

Please note: images print exactly as they appear in the gallery. If the top of the head is cropped in the preview, it will be cropped that way in the final print or digital file.

Editing is very personal, and every family has a different preference for how natural or polished they want a portrait to feel. For that reason, the images in the gallery receive a minimal, natural edit.

If you’d like more retouching, you can add it in the shopping cart before placing your order.

Complete retouching includes:

Full face enhancement, blemish removal, moderate skin softening, shine reduction, eye whitening, and teeth whitening.

Yes. We’re happy to review custom edit requests for the photos you plan to order. Edit requests need to be made beforethe order is placed, because prints and products are created exactly as the image appears in the gallery at the time of checkout.

To request an edit, please fill outage above form.

Please be as specific as possible and include your child’s name, school, image number if you have it, and exactly what you’d like adjusted. This helps us find the right photo and understand the request clearly before the order is printed.

When you purchase a digital download, yes — you have full personal printing rights to the high-resolution image. You’re welcome to print at home or through any photo service. A written print release is included with your download.

The black and white image is a signature keepsake we include in every package.

It’s a separate, custom-made edit — usually a tighter, more editorial crop — designed to feel a little different from the rest of the gallery. We hand-select the image and create the black and white version as part of our finishing process.

Because it’s created as its own keepsake print, it can’t be swapped inside the package.

But every image in your child’s gallery is still available to order. If there’s a specific photo you love, you can add it to your order through All A La Carte in the shopping cart.

Each child has their own private gallery, access code, and set of packages, so one package can’t include images from two different children.

If both of your children attend the same school, look for the sibling discount code in your gallery email. You can use that code on your second child’s order to save.

When you open your gallery, you’ll first see our packages, which are designed to be the best value.

If you’re looking to purchase individual prints or gifts — or add a few extra items to a package — click All A La Cartein the upper left corner of the shopping cart.

From there, you’ll be able to choose individual prints, multi-print sheets, keepsake items, and other products without starting with a full package.

Not at all. The class photo is available a la carte. Open the store, scroll to the “A la Carte” section, and add just the class photo to your cart.

Each gallery has a close date and a discount window, and both are listed in your gallery emails.

We strongly recommend ordering before the gallery closes, especially if you want the best pricing, or the fastest delivery timeline. Once the discount window ends, you may still be able to order, but discounts and shipping promotions are no longer available.

After the gallery closes, we do sometimes reopen a short ordering window later in the year for families who missed it. But the best time to order is always while your gallery is actively open.

Maybe not. Please reach out and we’ll do our best to help.

In many cases, we can reopen your child’s gallery for a short time so you can still place an order. Discounts and free shipping may no longer be available, and turnaround times may be different once the original ordering window has passed.

Sometimes. We keep galleries available for a period of time after they close, and archived galleries can sometimes be reopened by request.

Send us your child’s name, school, and the year you’re looking for, and we’ll see what’s still available. For current-year photos, we always recommend ordering before the gallery closes so you don’t miss the easiest ordering window, best pricing, and fastest delivery.

We’re so sorry — that’s always disappointing, and we’re happy to help.

Please send us a quick photo of the damaged item, and we’ll submit a replacement request with the lab. You do not need to return the damaged print. Once the lab approves the replacement, a new one will be printed and shipped to you.

Please reach out as soon as you notice.

If your order has not gone into production or shipped yet, we’ll do our best to cancel or adjust it. Because orders are custom-printed and sent directly through the lab, we can’t always make changes once the order is processing.

If the order is already on its way, we won’t be able to change that print, but we’re happy to help with a corrected order.

Because prints and products are custom-made for each family and ship directly from our lab, completed orders are not refundable.

That said, if something arrived damaged, incorrect, or genuinely not as expected, please reach out. We want you to love what you receive, and we’ll do our best to make it right.

Please send us your child’s full name, school, and correct teacher or class, and we’ll take a look.

If your child is assigned to the wrong class in the gallery, we can usually correct that quickly.If your child was absent on picture day, they may not be able to be added to the class photo after the fact. It depends on how your school’s class photos are created and whether a makeup or retake day is scheduled. Reach out with your child’s name, school, and teacher, and we’ll let you know what options are available.

We understand. Photo day is a lot for some kids, and sometimes the moment just doesn’t land the way you hoped.

Many schools offer a retake day, and your child can be photographed again at no extra cost if one is scheduled. Not every school offers retakes, but we’re happy to let you know what options are available for your school.

Check your school’s newsletter for the retake date, or reach out and we’ll help you find the details.