Coach photos are placed in a separate gallery because they are available as a free download.

Log in using your child’s access code. You should see two Download All options — one for your child’s gallery and one for the coach photos. The coach photo download will be priced at $0.

The gray bar is part of the mobile gallery preview, not the photo itself.

On a phone, you can move the bar to the top, middle, or bottom of the image using the gray button, so you can review the photo before ordering.

The bar only appears in the mobile preview. It will not appear on any purchased print or digital download.

Please fill out the form above with your child’s name, the team photo they are currently shown in, and the correct team name.

Many team photos are created as composites after photo day, so roster corrections can usually be fixed. Once I have the correct information, I’ll update the team image as quickly as possible.

Sports photos receive light adjustments for color, contrast, and crop before delivery or printing.

Detailed retouching — such as skin, teeth, bruises, scratches, or stains — is not automatically included. If you would like retouching, please choose the retouching option at checkout.

Any specific edit requests must be made before you place your order. Images are always delivered as they are ordered.

Yes. Individual prints are available.

The cart may open to packages first, but you can also order from the A La Carte or Individual Products section. This is where you’ll find individual print options outside of the main packages.

No. Packages are built for one child’s gallery and cannot be split between siblings.

You can absolutely place one order that includes photos for more than one child, but each child’s package or products need to be selected separately from that child’s gallery.

If you are having trouble accessing both galleries, please fill out the form above and I’ll help connect them to the correct parent email.

The cart usually opens to packages first.

To order individual prints, look for the A La Carte or Individual Products section in the cart. On a phone, you may need to scroll through the product categories.

The team digital download is only included with the All Digital collection.

Team photos are also available as printed products, depending on the gallery options.

Each gallery has an ordering window.

Early ordering usually gives families access to the best promotions, such as free shipping or digital discounts. After the ordering deadline, galleries may remain online for a limited time, but promotions may expire and some products may no longer be available.

Please reach out as soon as you notice.

If your order has not gone into production or shipped yet, we’ll do our best to cancel or adjust it. Because orders are custom-printed and sent directly through the lab, we can’t always make changes once the order is processing.

If the order is already on its way, we won’t be able to change that print, but we’re happy to help with a corrected order.

Please fill out the form above with your child’s name, team, order number if you have one, and a quick description of the issue.

If it is a gallery issue, team photo issue, or product issue, I’ll help sort it out.

Yes. If your order arrives damaged, please fill out the form above and include a photo of the damaged item and packaging.

I’ll work with the lab to get it corrected.

Because prints and products are custom-made for each family and ship directly from our lab, completed orders are not refundable.

That said, if something arrived damaged, incorrect, or genuinely not as expected, please reach out. We want you to love what you receive, and we’ll do our best to make it right.